At Luvians, we know that purchasing heavy-duty outdoor equipment—whether it’s a high-output generator, a riding lawn mower, or a commercial-grade electric pressure washer—is a serious investment. You trust our machinery to get the job done, and we believe you should have that exact same level of trust when it comes to how we handle your personal information.
This Privacy Policy explains what information we collect, why we need it, and how we protect it. By using our website, you also agree to our Terms and Conditions.
The Information We Collect & How We Use It
- Contact & Delivery Details: We use your name, address, email, and phone number to fulfill your orders. Because we ship heavy machinery, we must share your phone number and address with our LTL Freight partners so they can contact you to schedule your Curbside Delivery. (See our Shipping & Delivery Policy for more details).
- Payment Information: We use secure, encrypted third-party payment processors. We do not store your full credit card numbers on our local servers. Please review our Payment Policy for details on secure transactions.
- Equipment & Warranty Data: When you interact with our Warranty & Claims Page, we collect equipment serial numbers, purchase dates, maintenance logs, and photographic evidence. This data is shared exclusively with our internal technical team and the original equipment manufacturers to diagnose mechanical failures.
Who We Share Your Information With We only share your information with trusted partners necessary to run our operations:
- Specialized Freight Carriers: Strictly for getting your heavy equipment safely to your location.
- Payment Gateways: To securely authorize your transactions.
- Manufacturer Partners: Only in the event of a warranty claim or safety recall.
We never sell, rent, or trade your personal information to third-party marketing companies.
Contact Us
- Store: Luvians.shop
- Phone: +1 (989) 773-7697
- Email: help@luvians.shop
- Address: 322 N Laverne Ave, Fresno, CA 93727